Shipping Policy
Last updated: 7 August 2026
Most Ultras Avanti products are made to order. The total delivery estimate includes fulfilment time and shipping time.
Order fulfilment
Fulfilment usually takes 2–5 business days before dispatch. Larger orders, complex products, public holidays, temporary stock issues, high-volume periods or circumstances outside our control can require additional time. Fulfilment estimates are not guarantees.
Shipping methods and charges
Available shipping methods, estimated delivery times and charges are shown at checkout after you enter your delivery address. Any free-shipping offer applies only when the conditions displayed in the store or at checkout are met.
Estimated delivery times
After dispatch, shipping commonly takes 1–8 business days for domestic orders and 1–20 business days for international orders, depending on the destination and shipping method. The estimated delivery date is our best prediction and is not guaranteed. Customs processing, carrier disruptions, missed delivery attempts, weather, incorrect addresses and other circumstances outside our control can affect delivery.
Tracking
When tracking is available, we send a shipping confirmation email after dispatch. Tracking information can take up to 48 hours to show its first update. International orders may pass between several carriers, including a local final-mile carrier.
Split shipments
Items may require different packaging or be fulfilled at different facilities. Parts of the same order can therefore be dispatched separately. Each shipment can have its own tracking information.
Address changes and cancellations
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address or order needs to be changed. We can request a change or cancellation only while the order is still waiting for fulfilment. Once production begins, changes and cancellations cannot be guaranteed. An address cannot be changed after dispatch.
Returned parcels
A parcel may be returned because the address was incorrect or incomplete, it was unclaimed, delivery was refused or it was not collected from a pick-up point. Contact us promptly if tracking shows a return. If the return resulted from information or action within the customer's control, additional reshipping charges may apply. If the carrier caused the return, we will help arrange an appropriate solution without charging you for the carrier error. Returned products may be held for a limited period, so prompt contact is essential.
Late and lost parcels
If the estimated delivery date has passed, allow up to five additional business days for an occasional carrier delay. If the parcel still has not arrived, contact us with your order number. A lost-in-transit claim must be submitted within 30 days after the estimated delivery date.
Damaged parcels
If an order arrives damaged, contact us within 30 days after delivery and include clear photographs of the outer packaging, shipping label and product. We will review the available information and arrange an appropriate solution where the claim is approved.
Customs duties and import taxes
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country. These charges are normally the customer's responsibility unless applicable law requires otherwise. Customs delays are outside our direct control.
Contact
Ultras Avanti Ltd
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: info@ultrasavanti.shop