Where does Ultras Avanti ship?
We ship to most destinations supported by our fulfilment and delivery partners. The shipping methods, estimated delivery times and charges available for your address are shown at checkout.
How long does fulfilment and delivery take?
Most products are made to order. Fulfilment usually takes 2–5 business days before dispatch. Shipping then commonly takes 1–8 business days for domestic orders and 1–20 business days for international orders, depending on the destination and shipping method. These timeframes are estimates, not guarantees.
Will I receive tracking?
Yes, when tracking is available. We send a shipping confirmation email after dispatch. Tracking can take up to 48 hours to show its first carrier update.
Why did my order arrive in more than one parcel?
Items may require different packaging or be fulfilled at different facilities. Parts of the same order can therefore be dispatched separately, with separate tracking information.
Can I change or cancel my order?
Email info@ultrasavanti.shop immediately. We can request changes or cancellation only while an order is still waiting for fulfilment. Once production begins, changes and cancellations cannot be guaranteed. This does not affect any statutory rights that apply after delivery.
How do I choose the correct size?
Review our Size Guide and any product-specific measurements before ordering. If you are between sizes or prefer a relaxed fit, choose the larger size.
What if my item is damaged, defective, misprinted or incorrect?
Contact us within 30 days after delivery. Include your order number and clear photographs showing the entire product and the problem. If the claim is approved, we will arrange a replacement or refund at no additional cost. You normally do not need to return the item unless we specifically request it.
What if my parcel appears lost?
Contact us if the estimated delivery date has passed. Occasional carrier delays can require up to five additional business days. A lost-in-transit claim must be submitted no later than 30 days after the estimated delivery date.
What if my parcel is returned to sender?
Contact us as soon as tracking shows a return. If the return resulted from an incorrect or incomplete address, an unclaimed parcel or a missed collection, additional reshipping charges may apply. If the carrier caused the return, we will help arrange an appropriate solution without charging you for the carrier error.
Can I return an item?
Where applicable, you may exercise your statutory right to cancel within 14 days after delivery. Return postage for a change of mind or an incorrect size or colour is normally the customer's responsibility. We do not offer direct size or colour exchanges. Read our Refund Policy and contact us before sending anything back.
Will I pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country. These charges are normally the customer's responsibility unless applicable law requires otherwise.