Need help with a product, delivery or existing order? Our support team is here to help.
Customer support
Email: info@ultrasavanti.shop
We aim to reply within two business days. During product launches, holidays or unusually busy periods, responses may take slightly longer.
To help us resolve your request quickly, please include:
Your full name, your order number, the email address used at checkout, a clear description of your question or issue, clear photographs if an item arrived damaged, defective, misprinted or incorrect.
Order changes and cancellations
Orders may enter production shortly after they are placed. Contact us as soon as possible if you need to correct an address, change an item or request cancellation. We cannot guarantee that a change will be possible after fulfilment has started.
Returns
Do not send a return to our registered office or directly to a fulfilment facility without contacting us first. Return instructions and the correct return address depend on the item and the fulfilment location. Please review our Refund Policy before sending anything back.
Business enquiries
For collaborations, licensing, media or other business enquiries, contact info@ultrasavanti.shop and use a clear subject line.